FAQ's

How secure is this website?

We belong to Hacker Safe to keep our site and your ordering and private information safe and secure. Hacker Safe updates our site every single day to make sure that our site stays safe and secure. Your information will not be given to any one else and no one can penetrate our site due to the security measures of Hacker Safe.

When will I receive my order?

Orders ordinarily ship within 24 to 48 hours. depending on your shipping delivery request, will depend on when you receive it. Click here to see our shipping options and delivery times. 

What are the shipping options that are available?

To preview our shipping options and rates please see our Shipping Page.

Do you ship internationally?

Yes. Since international shipping charges vary greatly from country to country expect us to contact you via e-mail to confirm shipping costs to your country.  Duties and fees are the responsibility of the recipient.

Can parts of my order be shipped to different addresses?

Yes. You can have up to 20 separate ship-to addresses per order. When adding an item to your shopping cart, choose the recipient (or create a new recipient) to whom you wish to send the item. Items already in your cart cannot be transferred to another ship-to address. If you wish to move an item to another ship-to address, you must first delete it from your cart and re-add the item to the address to which you wish it to be sent. When shopping for a Bridal Registry, you can have only one ship-to address. You may have the items sent to yourself, the bride and groom or another address you specify.

 What is the Return Policy?

1 Full Year Money Back guarantee. We know that you and your pet will see the quality and effectiveness of our products. You will receive a 100% money back guarantee on any product excluding shipping charge. We do ask that your return the products with orignal invoice and bottle or bottles of products including any remaining products enclosed. 

PetHealthyMeds.com wants you to be totally satisfied with any purchase that you make with us. Your satisfaction means a great deal to us and our business. If you are not 100% satisfied with your purchase please don't hesitate to let us know immediately. We have a 1 full year refund policy  just for this reason. This allows you to send the item back within 1 full year from the date of purchase. We want you to be happy with your pearls here at PetHealthyMeds.com. If you are unhappy, we are unhappy.

How do I cancel an order?

Contact us via email immmediately!  Orders are processed quickly, in some cases, an order may already be in the shipping process and may be unable to be canceled.

How can I be sure that I will receive my discount?

Any promotional discount or allowance will be applied during the checkout process. To be sure that you receive your discount or allowance, enter the promotional code of your coupon or discount code. These codes are time-sensitive and do expire. If your code is not working properly, please contact us via email at mreynold@cox.net. Shipping charges are not discounted.

How do I delete a product that I addes to my order?

Go to your "shopping cart" by clicking the button located at the top of any page. Enter "0" into the quantity field for the item you wish to delete and click the "update Order" button.

How do I change the quantity for an item in my shopping cart?

Go to your "shopping cart" by clicking the button located at the top of any page.

Change the quantity in the quantity box, located on the same line as the item.

click on the "update order" button.

What products and specials are excluded from promotional offers?

No products are excluded from any promotional offers unless specifically specified in the promotion.
Shipping is never discounted with a coupon unliess stated so in the promotion.

What items are available online?

Any items on our website site are available unless otherwise specified. New additions appear daily. Check back often or sign up for our free newsletter to receive coupons and promotionals through email. Your information is kept private.